If the end date of the Service Booking has not passed, it can be extended but not beyond the end date of the participant plan. Providers cannot create/change Service Bookings retrospectively. Where a Service Booking is changed, both the participant and provider must agree to the requested change of the Service Booking.
Four (4) or more cancellations or no shows in a row and Empowered Therapy and Training in conjunction with Kool Kids Tutoring will contact you to discuss what action may be taken. This may include:
1. Reviewing your service agreement (including times, dates and locations for delivery) to avoid further cancellations.
2. Putting your service agreement on hold.
Should there be further cancellations and or no shows after this, you may risk having your service agreement cancelled by Empowered Therapy and Training in conjunction with Kool Kids Tutoring.
If participants are non-compliant or not engaging in services, Empowered Therapy and Training in conjunction with Kool Kids Tutoring will make all efforts to help participants to reengaged. Failing this, the provider reserves the rights to terminate all services.
As stated in NDIS Pricing Arrangements and Price Limits Empowered Therapy and Training in conjunction with Kool Kids Tutoring reserve the rights to apply or waive the following:
Short Notice Cancellations
As stated in NDIS Pricing Arrangements and Price Limits Empowered Therapy and Training in conjunction with Kool Kids Tutoring reserve the rights to apply or waive the following: Where a provider has a Short Notice Cancellation (or no show), they are able to claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to the NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant.
A cancellation is a short notice cancellation if the participant:
• Does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or
• Has given less than seven (7) clear days’ notice for a support.
For supports delivered to a group of participants, if a participant cancels their attendance and if the provider is unable find another participant to attend the group session in their place then, if the other requirements for a short notice cancellation are met, the provider is permitted to bill the participant who has made the short notice cancellation at the previously agreed rate that they would have billed if the participant had attended the group. All other participants in the group should also be billed as though all participants had attended the group. Providers can only claim from a participant’s plan for a Short Notice Cancellation of the delivery of a support item to the participant if all of the following conditions are met:
• The NDIS Pricing Arrangements and Price Limits indicates that providers can claim for Short Notice Cancellations in respect of that support item; and
• The proposed charges for the activities comply with the NDIS Pricing Arrangements and Price Limits; and
• The provider has the agreement of the participant in advance (that is, the service agreement between the participant and provider should specify that Short Notice Cancellations can be claimed); and
If the end date of the Service Booking has not passed, it can be extended but not beyond the end date of the participant plan. Providers cannot create/change Service Bookings retrospectively. Where a Service Booking is changed, both the participant and provider must agree to the requested change of the Service Booking.
Four (4) or more cancellations or no shows in a row and Empowered Therapy and Training in conjunction with Kool Kids Tutoring will contact you to discuss what action may be taken. This may include:
1. Reviewing your service agreement (including times, dates and locations for delivery) to avoid further cancellations.
2. Putting your service agreement on hold.
Should there be further cancellations and or no shows after this, you may risk having your service agreement cancelled by Empowered Therapy and Training in conjunction with Kool Kids Tutoring.
If participants are non-compliant or not engaging in services, Empowered Therapy and Training in conjunction with Kool Kids Tutoring will make all efforts to help participants to reengaged. Failing this, the provider reserves the rights to terminate all services.
As stated in NDIS Pricing Arrangements and Price Limits Empowered Therapy and Training in conjunction with Kool Kids Tutoring reserve the rights to apply or waive the following:
Short Notice Cancellations
As stated in NDIS Pricing Arrangements and Price Limits Empowered Therapy and Training in conjunction with Kool Kids Tutoring reserve the rights to apply or waive the following: Where a provider has a Short Notice Cancellation (or no show), they are able to claim 100% of the agreed fee associated with the activity from the participant’s plan, subject to the NDIS Pricing Arrangements and Price Limits and the terms of the service agreement with the participant.
A cancellation is a short notice cancellation if the participant:
• Does not show up for a scheduled support within a reasonable time, or is not present at the agreed place and within a reasonable time when the provider is travelling to deliver the support; or
• Has given less than seven (7) clear days’ notice for a support.
For supports delivered to a group of participants, if a participant cancels their attendance and if the provider is unable find another participant to attend the group session in their place then, if the other requirements for a short notice cancellation are met, the provider is permitted to bill the participant who has made the short notice cancellation at the previously agreed rate that they would have billed if the participant had attended the group. All other participants in the group should also be billed as though all participants had attended the group. Providers can only claim from a participant’s plan for a Short Notice Cancellation of the delivery of a support item to the participant if all of the following conditions are met:
•The NDIS Pricing Arrangements and Price Limits indicates that providers can claim for Short Notice Cancellations in respect of that support item; and
• The proposed charges for the activities comply with the NDIS Pricing Arrangements and Price Limits; and
• The provider has the agreement of the participant in advance (that is, the service agreement between the participant and provider should specify that Short Notice Cancellations can be claimed); and
• The provider was not able to find alternative billable work for the relevant worker and are required to pay the worker for the time that would have been spent providing the support.
Claims for a short notice cancellation should be made using the same support item as would have been used if the support had been delivered, using the “Cancellation” option in the myplace portal.
There is no hard limit on the number of short notice cancellations (or no shows) for which a provider can claim in respect of a participant. However, providers have a duty of care to their participants and if a participant has an unusual number of cancellations, then the provider should seek to understand why they are occurring. The NDIA will monitor claims for cancellations and may contact providers who have a participant with an unusual number of cancellations.
Example - Short Notice Cancellation
A one-hour support is scheduled for 10 am on a Tuesday following a Public Holiday Monday. The participant cancels the support after 10 am on the Thursday before the Public Holiday Monday and the provider is not able to find alternative billable work for the relevant worker and is required to pay the worker for the time that would have been spent providing the support. If the Service Agreement between the participant and the provider has included cancellation arrangements then the provider can claim for this support. The claim should be made at the agreed rate for the service against the relevant support item using the drop down field “Cancellation”.
SPECIAL CIRCUMSTANCES:
Charges may be waivered if you have experienced an emergency such as: Hospitalisation or a death in the family.
This will be decided at the Directors discretion.
If there are more than eight (8) instances of cancellations or no shows within a 12-month period, on the ninth (9th) occasion we are required to notify the National Disability Insurance Agency, so that consideration may be given to reviewing your supports to your plan. This may affect your ongoing service provision with us.
NDIS NOTE: No fee is payable by NDIS, or participant, for cancellation by provider or any failure to deliver the agreed supports.
Failure to pay within fourteen (14) days may risk cancellation of services until paid in full.
If a participant makes a short-notice cancellation, which is after 3pm the day before the service, the provider will charge 90% of the agreed price for the cancelled appointment. For other cancellations, where the participant has provided notice of cancellation prior to 3pm the day before the scheduled service, no cancellation fee will apply.
If Empowered Therapy and Training in conjunction with Kool Kids Tutoring is unable to provide a service at the agreed time a suitable replacement session will be arranged with the participant.